NOTE: Image is a general representation, actual product may differ. ITEM INCLUDE(S):2 Front Brakenetic Premium Cross Drilled Brake Rotors Audi Q5 PHEV [2020-2024]Audi S4 [2018-2024]Audi S5 [2018-2024]Audi S5 Sportback [2018-2024]Audi SQ5 [2018-2024]Audi SQ5 Sportback [2021-2024] We accept PayPal, VISA, MasterCard, American Express, and Discover. Payments must be received within seven (7) days of checkout or item will be forfeited and a non-payment dispute will be opened with eBay and PayPal to recover the fees associated with the sale. Please include your telephone number with your payment in case there are any delays due to incomplete information. California residents will be charged sales tax during checkout. For credit card payments please call us. Orders are usually shipped out within 1-2 business days. Free shipping applies to the contiguous 48 US states. APO, FPO, Hawaii, Alaska, Puerto Rico, Guam,Virgin Islands, and international buyers, please contact us for a shipping quote before purchasing. Buyer is responsible for all international custom taxes and duties fees. Tracking number will be sent to your Order Detail on eBay once the item has shipped. Local pick-up is available upon request; payment must be made in advance. Please contact us to schedule an appointment for local pick-up. Brakenetic Premium rotors have an 18 month warranty against manufactured defects (cracking), and 60 days warranty against warping, from date of purchase. Warranty does not cover improper installation, off road use or track use. Customer will be responsible for returning detective rotors for inspection. Warranty claim will not be granted if rotors have been altered or have reached the minimum thickness. No additional fees will be reimbursed with warranty claim (ex: installation fee). Only one warranty claim is allowed per order. Warranty is non-transferable. Return and exchanges are allowed within 30 days from date of purchase. All authorized return merchandise must be in brand new condition. We cannot accept any returns or exchanges on merchandise that show signs of use, damages or missing parts. All returns are subject to a 20% restocking fee, original shipping fee is non-refundable. In the event of an exchange, buyer will be responsible for return shipping cost and subsequent replacement shipping cost unless the exchange is due to our error. If you require any additional help with our products feel free to send us a message or call us. Our customer service representatives are available to assist you between 9:00AM – 5:00PM (PST) Monday – Friday. If there are any problems with the product you ordered please send us a message or call us so that we can resolve the issue.